Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIL5071A Mapping and Delivery Guide
Manage rail passenger operations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIL5071A - Manage rail passenger operations
Description This unit involves the skills and knowledge required to manage rail passenger operations. It includes preparing to manage rail passenger operations, optimising rail passenger operations, incorporating rail passenger safety requirements into the organisational safety management system, and developing and implementing rail passenger emergency response procedures in accordance with legislative, regulatory and organisational requirements. Licensing or certification requirements are not applicable to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit can be applied to both metropolitan and regional passenger rail systems.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to manage rail passenger operations
  • Goals of rail passenger operations are identified and explained
  • Principal factors involved in rail passenger operations are identified and outlined
  • Hardware, staff and information resources for rail passenger operations are identified and obtained
  • Methods by which rail passenger operations can be measured are identified and implemented
  • Australian and international Standards used in rail passenger operations are identified, explained and followed
       
Element: Optimise rail passenger operations
  • Factors that contribute to optimal rail passenger operations are identified and explained
  • Strategies for ensuring optimal rail passenger operations are maintained are developing and implemented
  • Methods by which optimal rail passenger operations can be measured are developed and applied
  • Information and decision support systems that aid optimal rail passenger operations are identified, explained and used
       
Element: Incorporate rail passenger safety requirements into organisational safety management system
  • Safety management system elements that contribute to rail passenger operations are identified and explained
  • Plans used to implement staff safeworking practices in passenger operations are identified and explained
  • Communication protocols used to implement plans for safe passenger operations are identified, explained and applied
  • Hardware equipment used in pro-active safe passenger operations is identified, explained, obtained and maintained
  • Staff resources used in safe passenger operations are identified, explained and obtained
       
Element: Develop and implement rail passenger emergency response procedures
  • Emergency equipment used in event response is confirmed and documented
  • Rail passenger emergency response procedures are communicated to relevant personnel in accordance with organisational policies and procedures
  • Post event reporting requirements are identified, explained and documented
  • Rail passenger emergency response training requirements are planned and actioned in accordance with organisational policies and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the knowledge and skills required for this unit.

Required knowledge:

Changes in rail industry operations and technology with implications for rail passenger operations

Emergency management leadership or responsiveness protocols

Key concepts and definitions relating to rail passenger operations

Key principles and practices associated with rail passenger operations

Key regulatory requirements and standards for participants in the rail industry

Operational factors:

cleanliness of station and train facilities

conditions of employment

crew availability

crowd management

fatigue management requirements

fitness for work procedures

safeworking requirements

Rail industry terminology, including terminology used in technical standards

Rail regulatory framework

Relevance of national and international standards related to the rail industry

Relevant rail safety, work health and safety (WHS)/occupational health and safety (OHS) and environmental legislation related to rail passenger operations

Train planning and management systems for passenger operations

Required skills:

Research information related to the rail industry and rail passenger operations

Access and use rail industry standards

Communicate effectively with others, particularly in relation to interpreting complex information relating to rail passenger operations

develop and maintain currency of rail industry knowledge and regulatory requirements

Network and build relationships with a diverse range of rail industry organisations

Review changing regulatory information

Work ethically in accordance with legislation

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Rail passenger operations may include:

interface with maintenance activities

onboard customer service

passenger management

revenue protection activities

station operations

ticketing operations

train scheduling and crew roster support

Resources may include:

computer systems

equipment used for passenger management (passenger information display systems [PIDs], seats, barriers)

equipment used for response situations

maintenance personnel

rolling stock/trains

station personnel

train crew personnel

Information may include:

audit program information

compliance and enforcement regime

rail regulatory requirements

safety notices

special event arrangements

timetables and alterations to schedules

Safety requirements may include:

applying first aid or managing first aid resources

ensuring emergencies and incidents are properly managed

identifying and managing risk

protecting persons from injury

protecting property from damage

reporting requirements

Emergencies may include:

collisions

crowding due to special events

derailments

environmental pollution or contamination

equipment failures

personal injuries

non-lawful activities of public

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Goals of rail passenger operations are identified and explained 
Principal factors involved in rail passenger operations are identified and outlined 
Hardware, staff and information resources for rail passenger operations are identified and obtained 
Methods by which rail passenger operations can be measured are identified and implemented 
Australian and international Standards used in rail passenger operations are identified, explained and followed 
Factors that contribute to optimal rail passenger operations are identified and explained 
Strategies for ensuring optimal rail passenger operations are maintained are developing and implemented 
Methods by which optimal rail passenger operations can be measured are developed and applied 
Information and decision support systems that aid optimal rail passenger operations are identified, explained and used 
Safety management system elements that contribute to rail passenger operations are identified and explained 
Plans used to implement staff safeworking practices in passenger operations are identified and explained 
Communication protocols used to implement plans for safe passenger operations are identified, explained and applied 
Hardware equipment used in pro-active safe passenger operations is identified, explained, obtained and maintained 
Staff resources used in safe passenger operations are identified, explained and obtained 
Emergency equipment used in event response is confirmed and documented 
Rail passenger emergency response procedures are communicated to relevant personnel in accordance with organisational policies and procedures 
Post event reporting requirements are identified, explained and documented 
Rail passenger emergency response training requirements are planned and actioned in accordance with organisational policies and procedures 

Forms

Assessment Cover Sheet

TLIL5071A - Manage rail passenger operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL5071A - Manage rail passenger operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: